By using the Site and/or subscribing to the Services, you confirm that:
In order to access the Services, we may require you to register and provide a unique username and password.
Please note that, in order to comply with laws in certain jurisdictions, we are obliged to limit certain aspects of the Services available to users in those jurisdictions.
3. Prohibited Activities
We will not tolerate the use of the Services or the Site to encourage or undertake any illegal activity including without limitation the following: scams, fraud, theft, viruses, hacking, denial of service attacks, spam, transmission of child pornography, transmission of harassing, profane, obscene, libellous, defamatory or fraudulent content, transmission of content which promotes terrorism, racism, bigotry, hatred or physical harm against any individual, malware distribution, transmission of third party content (e.g. by way of peer to peer file sharing) unless you have the owner's consent to do so, excessive use of the service or Site infrastructure, unsolicited marketing, identity theft, extortion, blackmail, threats and generally any other activity that may violate any applicable laws ("Prohibited Activities").
If you feel that the Site or the Services are being used for any of the above Prohibited Activities, we strongly recommend that you notify us of the details at email@example.com. We will endeavor to investigate each complaint within a reasonable timescale.
NB: Before signing up, users should be aware that TUVPN.COM has enabled technical blocks on its VPN network to prevent all peer to peer (P2P) data transfers.
4. Trial Period
We will refund your money for the Services after the 7 day trial period subject to certain conditions. These are:
In other exceptional circumstances, we reserve the right to offer a refund on a non-precedential basis to certain Users as a gesture of goodwill.
5. Recurring payments
Services are paid subject to your subscription. The payments are processed automatically in recurring (revolving) manner at the beginning of each payable period (e.g. month, quarter, annum etc.) subject to the terms of your particular subscription. We reserve the right to grant you free, gift or trial periods of your subscription, however free, gift or trial period does not free you from payment for Services subscriptions after such free gift or trial, period runs out. It is your duty to terminate your subscription if you wish to stop any payment resulting from such subscription.
6. Cancellation/Change to Service
You may cancel or change the period of your Service subscription at any time by selecting the "Cancel Service" option in your Client Area. Please note that your chosen Service will renew by means of automated billing. You may change the type of your Service subscription (for example the usage levels on subscribed bandwidth) up to 3 days before your subscription expires.
Our Services are designed to provide Users with a higher degree of anonymity and security when browsing the Internet. However, in the modern world, no service can be completely secure and we recommend that you maintain reasonable security protection (firewalls, back-ups, virus and spyware protection) to maximize security.
You must protect your username and password to the Site from unauthorized use and must not disclose it to any third party. You are responsible for all actions carried out on the Site or via the Services using your username and password. If we reasonably believe that there is a question about the identity of the person trying to access your account or an element of the Site, we may deny your access and/or use of the Site.
8. Data Protection
We act as an internet service provider and do not control the content of information passing through our systems. We do not normally monitor, record or store User activity, save where we are required to do so by law or to protect our legal position. We will however store e-mail addresses upon registration for the purposes of password recovery, IP addresses for the purposes of fraud control and the total traffic on our Services for the purposes of network optimization.
We will only disclose your personal information in certain limited circumstances. For more information on how we collect and use your personal information via the Site, please click here to access the most current version of our Data Protection Policy.
The TUVPN name, "We are Your Virtual Shield" slogan and other logos and all related product and service names, designs and slogans on the Site are trade marks, copyright and service marks which are owned by or licensed to us. You may not use them in any way without our prior written consent.
We cannot guarantee uninterrupted access or an error free service at all times.
Our maximum aggregate liability to you relating to the use of the Services available on the Site will not exceed the total amount paid to us by you during the twelve months immediately preceding a claim.
We will also not be responsible for the following types of losses: indirect, special or consequential loss (i.e. losses which are not directly related to our breach), economic loss, loss of profits, revenue or goodwill, loss of data, losses as a result of any matter outside of our control, losses as a result of the actions of any other User of the Site and/or Services.
Our use of hyperlinks to third party sites is not an endorsement of those sites, nor does it incur any obligation or responsibility on our part. We do not check the content of third party sites.
We do not limit our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation.
11. Entire Agreement
12. Governing Law