Shared and Dedicated IP Service Offerings

TUVPN.COM offers both Shared IP and Dedicated IP VPN service solutions. The only difference between these two service solutions is that a Shared IP service gives you a public IP that is shared with many users, while with a Dedicated IP service you get a Public IP that is uniquely assigned to you. Learn more about the two here.

Each option has its strong points depending on your specific needs. You can also read more on this topic in our blog post about shared/dedicated IPs.

â–º PPTP access with unlimited traffic (both Shared IP and Dedicated IP accounts).

â–º OpenVPN access with unlimited traffic with remember-password option enabled (both Shared IP and Dedicated IP accounts).

â–º Option to run OpenVPN over port 443/tcp for people behind very restrictive firewalls (both Shared IP and Dedicated IP accounts).

â–º High Anonymity Web Proxy access on all our servers (with Shared IP accounts access to proxies on ALL servers, with Dedicated IP accounts access to the proxy on the VPN server you have subscribed).

â–º Five incoming connection ports to your computer on selected servers (Dynamic RPF). Just relevant for Shared IP accounts, Dedicated IP accounts have ALL ports open to the assigned IP.

 

And our list continues to grow......... check back soon!

SHARED IP VPN SERVICE

â–º You share ONE public IP with ALL the Shared service users of the VPN server to which you have connected.

â–º You have access to ALL the servers on the TUVPN.COM network.

â–º On selected servers, you get five ports for incoming connections to your computer (Dynamic RPF). Assigned ports will change for every new connection you make to the TUVPN.COM network.

DEDICATED IP VPN SERVICE

â–º You get ONE public IP assigned EXCLUSIVELY to you on the server you have chosen. This IP is NOT SHARED with any other user.

â–º You can access JUST the server for which you have bought the Dedicated IP VPN service.

â–º ALL ports are open to the Dedicated IP that you have been assigned. This means that you can run any service that you want on that IP.

You can find further information about Shared vs Dedicated VPN services in our blog.

Important note:

For both Shared and Dedicated IP VPN services, the IP assigned to the VPN interface on your computer after connecting to TUVPN.COM will be a private IP. The transparent mapping between this private IP and the associated Public Shared IP or Public Dedicated IP will happen at the VPN server level.

https://www.tuvpn.com/cancel_service.php?ln=en

Cancelling the service will ensure you no longer get any more renewal notices, and no further invoices will be generated for the service.

Renewals will only happen automatically if you hold funds in your TUVPN.COM account.

TUVPN.COM does NOT store any information regarding the payment methods used by our customers (card numbers, moneybookers accounts ...), nor process any periodic subscription through them.

At the end of your service period, you will receive a new invoice for your renewal.  You are free to pay, or not, using the payment method you prefer.

Refunds for the service are only possible if you meet the conditions specified in our Terms of Use.

For security reasons, we cannot offer trial accounts for our VPN Services. However, our money back guarantee lets you use your VPN for three days (within set usage limits) and if for some reason you are not satisfied, you can get your money back (check our Terms of Use).

â–º the performance of the network

â–º its flexibility

â–º its features

â–º the anonymity and privacy it provides

â–º its ability to cater to ALL customer needs.

However, the ability to maintain and grow our flexible high performance VPN network relies on our customers adhering to our Terms of Use.

If activity on our network that breaches our Terms of Use is brought to our attention by a third party, we may be forced to make changes to the network that will impact everyone. This would be extremely unfortunate.

Please HELP US TO HELP YOU through considerate and responsible use of the network.

http://www.hulu.com only accessible from Americans IPs

http://www.bbc.co.uk/iplayer/ only accessible from English IPs.

With TUVPN.COM, from the moment you connect to the Internet via our VPN service from any hotspot, all your traffic passing through the hotspot is encrypted, so although the hotspot is involved, no one can find out anything about your traffic. You can enjoy completely secure Internet access from anywhere!

You will find even more detailed information on this topic on our blog

TOR Network Design:

While offering excellent levels of privacy, its internet connection speed leaves much to be desired. In this regard, if one is seeking intensive protected Internet access when working with with high volumes of traffic, the use of TOR may provide a less than satisfactory experience.

TOR Network Security:

At the last BlackHat Europe technical security conference held in Amsterdam, one of the speakers, Moxie Marlinspike (Security Researcher), presented an excellent demonstration during which, using a TOR network node that he created and added to the network, gained access to, in a minimum time, a large number of passwords for all services of many of the users whose traffic TOR circulated by special TOR node. For more complete info on this topic: http://blog.phishme.com/2009/02/moxie-marlinspike-un-masks-tor-users.

By contrast, TUVPN.COM's entire effort is focused on delivering maximum protection of our customer's traffic, and for this reason the security benefits of our technical architecture are numerous in comparison. We are a group of individuals with multi-disciplinary expertise in the IT field, but with a focus on safety. Our ongoing effort is to maintain security, performance and integrity of our network. At the same time, TUVPN.COM strives to provide this security service by minimising the cost passed on to our users of state of the art hosting and bandwidth. We think you will agree that we offer the most comprehensive service at the most competitive market prices.

http://www.tuvpn.com/logging.php

However, a problem lies in the fact that when connected to any of our VPN servers, this server automatically becomes a firewall between you and the Internet.

This can be very convenient because it gives you another layer of security and protection, but it can also prevent anyone from the Internet connecting to your computer, even with the legitimate purposes that we have listed above.

To resolve this issue, TUVPN.COM has enabled on selected servers, for both PPTP VPN and OpenVPN service, Dynamic Remote Port Forwarding.

Simply, this means that every time you connect to one of the selected TUVPN.COM servers, this gives you certain ports that will be automatically redirected to your computer. Any Internet connection to one of these ports of the server will be immediately directed to your computer through the VPN.

And which are those ports that have been allocated? Ports depend on the type of VPN (PPTP or OpenVPN) and the VPN IP assigned yo you by the server (that is why it is called dynamic).

To find out, first you have to check up the VPN IP assigned to your computer when connected to TUVPN and then:

PPTP Ports

40000 + last octet IP

41000 + last octet IP

42000 + last octet IP

43000 + last octet IP

44000 + last octet IP

OpenVPN Ports

45000 + last octet IP

46000 + last octet IP

47000 + last octet IP

48000 + last octet IP

49000 + last octet IP

It is very easy, so DO NOT WORRY ! Let´s see an example :

Example of PPTP Connection

A TUVPN customer can check which IP has been assigned by doing the following; Open a Command Window (Start: Programs: Accessories: Command Prompt). And then the command: ipconfig / all: 

 
For example, as here, the customer may see an assigned VPN IP of 10.32.0.3 and the last number of the IP is 3. Therefore, the assigned ports, which the customer can use with any application are:

40003, 41003, 42003, 43003, 44003

Example of OpenVPN Connection

The customer check the IP as we´ve done with PPTP.

 
Here we will see that the VPN IP assigned to the TAP-Win32 adapter (which corresponds to OpenVPN) is10.61.0.6, and 6 is the last number of the IP.

So the assigned ports are :

45006, 46006, 47006, 48006, 49006

To protect communications from your PC or laptop, OpenVPN offers a much more robust encryption, works with most ISPs and has excellent stability. This is the obvious choice when seeking maximum security and privacy. We have a specific tutorial on the installation on OpenVPN software. It is very simple.

PPTP is easier to install (no additional software is required and in a few clicks is ready) but is less secure (encryption weak) than OpenVPN. PPTP's other main advantage is that it more easily runs on mobile devices such as Iphone, Ipod Touch, Windows Mobile ...etc.

A Web Proxy provides a way to quickly anonymize your internet browsing (HTTP/HTTPS). Check our blog article about the differences between Proxies and VPNs.

Our proxies can be used as stand-alone proxies (to quickly anonymize browsing on any computer you are working with, and to avoid geographic restrictions...) or be combined with our VPN services to provide an additional layer of anonymity.

Why High Anonymity ? We have configured all our proxies in Elite or High Anonymity mode. This offers the highest possible level of anonymization for your browsing needs. It removes every single bit of private information, not only your IP address and other fields that can identify you but it also changes the operating system and browser program that you are using with fake data! In fact it will be impossible for anyone checking your traffic to know that you are using a proxy at all.  Let's see this with an example :

We use a proxy checker site to perform a test of our browser without the TUVPN High Anonymity Web Proxy :

We can see that it identifies our IP and also our Operating System and browser. Also that we are NOT using a proxy.

Now let's fire up our High Anonymity Web Proxy and redo the test :

And here we go ! As expected our IP has been replaced by the TUVPN server IP AND our operating system and browser have also been changed (TinyBrowser on a Linux box). Most importantly, we are not detected as using a proxy server !

To learn how to configure and use our High Anonymity Web Proxies please visit our tutorials section.

What effect do you get by doing this? Basically, greater anonymity for your browsing (HTTP/HTTPS traffic).

This is due to the fact that, from one side you get for ALL your Internet traffic the anonymity and privacy offered by our VPN services and from another side you add an additional anonymity layer for your browsing (HTTP/HTTPS) through the use of our High Anonymity web Proxies as we saw in a previous FAQ.

To use our High Anonymity Web Proxies along with our VPN Services you just have to :

â–º Connect to our VPN Service (either PPTP or OpenVPN).

â–º Follow the High Anonymity Web Proxy tutorial that corresponds to the browser you are using.

â–º IMPORTANT: The TUVPN.COM server that you choose as proxy server CAN'T BE THE SAME as the TUVPN server that you are connected to through the VPN.

For example, you can connect through VPN to the london.tuvpn.com server and use as proxy the zurich.tuvpn.com server.

This way your WEB traffic (HTTP/HTTPS) will go encrypted to London, there your IP will be anonimized and will continue travelling until Zurich where the IP will change again AND the tiniest residual private information will be removed or changed.

Will you feel SAFE ENOUGH? :-)

â–º Navigation (HTTP / HTTPS)

â–º Mail (SMTP, IMAP)

â–º Instant Messaging (MSN. ..)

â–º VOIP (Skype. ..)

â–º File Sharing (Bittorrent. ..)

PPTP

128 bits using MPPE protocol (maximum security level achievable using PPTP)

OpenVPN

Control channel (Establishing and Keeping VPN tunnel) :

1024 bit RSA

Data channel (sending/receiving encrypted data to/from the VPN server) :

128 bits using Blowfish cipher

HMAC packet authentication using 160bit SHA1

More information about all of this in our blog.

You can change the protocol and port that OpenVPN connects to using the same process that you use when changing OpenVPN server (check tutorials for your operating system) and modifying the following parameters :

â–º In the line starting with proto, we change udp to tcp.

â–º In the line where we specify to which server we connect, we change the port from 1194 to 443.

A word of warning about this. OpenVPN is faster and more stable when running over udp. We are providing tcp option because we like to give the maximum number of choices to our users and because some users can't use TUVPN.COM services otherwise. That said, ALWAYS use our normal OpenVPN configuration (1194/udp) when possible. If you want to get more technical on possible issues with tcp, check this thread.

This does not apply to PPTP. You can connect and disconnect immediately.

Once you have ensured that you have the latest OpenVPN client, open Notepad by running it as Administrator. You do this by right-clicking over notepad and clicking 'Run as administrator'. Then type in your VPN username and password in two separate lines (no line space between them!) :

Then save the new text file in the Config subfolder of the OpenVPN program folder (by default, C: \ Program Files \ OpenVPN \ config). Use the file name 'pass.txt'.

Finally we have to tell OpenVPN to read our username and password from this 'txt' file. To do this, edit the OpenVPN configuration in the same way we switch vpn node (see Tutorials) and add 'pass.txt' to the line 'auth_user_pass'. Just one space between this text and the newly added 'pass.txt'.

Close the OpenVPN config notepad window and save you changes. You will no longer be asked for your username and password when connecting to your vpn!

NB: Any person accessing your machine as a user with Administrator privileges can read this file and find your VPN username and password. We hope that you understand the risks involved and whether or not this is acceptable to you.

Fri Apr 09 10:54:52 2010 C:\WINDOWS\system32 route.exe ADD 10.64.0.1 MASK 255.255.255.255 10.64.0.21
Fri Apr 09 10:54:52 2010 openvpn_execve: CreateProcess C:\WINDOWS\system32 route.exe failed: The system cannot find the path specified. (errno=3)
Fri Apr 09 10:54:52 2010 ERROR: Windows route add command failed: external program did not execute -- returned error code -1

To fix this error add an extra line in your openvpn config file under "inactive 86400" and type the following (edit the configuration file the same way you change OpenVPN node to which to connect. Check tutorials) :

win-sys env

Once you have this enabled, you can proceed with the second step which is to enable OpenVPN to run as a service.

By default OpenVPN service is set to 'off' in Windows services area .
To enable it, go to Control Panel / Administrative Tools / Services, select the OpenVPN service, right-click on properties, and set the Startup Type to Automatic. This will configure the service for automatic start on the next reboot.

With this in place, next time you boot your computer you will connect automatically to TUVPN network using OpenVPN !

You will first need install the Sygate Firewall, you can get a free version of personal firewall from this link

1.    Install with the typical setting installation, on completion restart your computer.

2.    Go to start menu -> programs -> sygate firewal -> sygate personal firewall

3.    Once you're on console click on Tools from top menu and click on Advanced rule, click OK on prompt warning message.

4.    Now here you will have to specify few rules which are as follows:

4.1 Firstly you will need to block all the traffic which is going through your main connection (ISP or your wireless router connection) To do this ,

• click on add --> In rule description specify Block All Traffic
• select action 'block this traffic' which should be selected as default
• select your main connection interface card if your using wireless than select wireless adaptor or incase of LAN select LAN from drop down menu
• Click OK

4.2. 2nd rule, since you already block all the traffic you won't be able to connect the VPN without opening VPN ports. So you need to first open VPN ports on it.

Open Ports for OPENVPN: If you're using OpenVPN, than you will need to add 1194 UDP port to allow VPN to connect with VPN servers, to do this,

• click on add again,
• rule description specify allow OpenVPN port
• select option to 'allow this traffic'
• now click on Ports & protocol tab --> select protocol as UDP --> and specify port 1194 in remote port option
 

Open Pots FOR PPTP: If you're using PPTP you will have to setup 2 rules one for PPTP port 1723 and second for GRE port 47 since PPTP use GRE for IP encapsulation.
    • add new rule, description as allow PPTP,
    • select action to 'allow this traffic' ,
    • go to Ports & protocol tab select Protocol type TCP and sepcify 1723 in remote port leaving all other options to default,
    • click ok
    • add another rule same as above for GRE, the only option you need to change here is the protocol type which is IP type and select GRE(47) from another drop down menu, rest is same

4.3 3rd and final rule is to allow all traffic which is going through VPN. To do this,

• click add, in description put 'allow VPN traffic' 
• select action 'allow this traffic'
• select netwrok interface card if you're using PPTP than select TUVPN interface adaptor or incase of OpenVPN, select TAP-32 adapter.
• click ok and exit yourself from advanced rules settings.

After this, just VPN traffic should be able to leave your computer !

INSTALLATION
Install the Comodo Firewall software. You can access the download from this link,

http://personalfirewall.comodo.com/free-download.html


Adding TUVPN IPs as a 'Zone'

1.  Go to the firewall tab --> "Advanced" --> "Network Security Policy"

2.  Change the tab to "My Network Zones"

3.  Click on "Add" --> "A New Network Zone" --> Name it as "TUVPN"

4.  Right click on the newly created zone "TUVPN" --> select "Add"

5.  Select Option "An IP address Mask" --> specify "10.0.0.0" / "255.0.0.0"

6.  Click Apply --> Click Ok

Adding rules to allow TUVPN connection and block certain applications

1.  Go to the firewall tab --> "Advanced" --> "Network Security Policy"

2.  Click "Add" under "Application Rules tab",

3.  Browse an "Application" of which you want to restrict access over TUVPN only

4.  Select "Use a custom Policy"

5.  Click "Add"
(Here we have to define 3 rules. The order of the rules are important, so make sure to define the rules in following order)

6. Rules
6.1.  1st rule -->     Select, Action: Allow , Protocol: IP , Direction: In
                                  Source Address tab--> select "Any"
                                  Destination Address tab--> select Zone-->select “TUVPN” from drop down 
                                  Click Apply

6.2.  2nd rule -->    Select, Action: Allow , Protocol: IP , Direction: In,
                                  Source Address tab --> select Zone -->select “TUVPN” from drop down
                                  Destination Address tab--> select "Any" 
                                  Click Apply

6.3.  3rd Rule -->    Select, Action: Block , Protocol: IP,  Direction: In/Out
                                   Click Apply

Note: These are basic rules to allow certain applications access over VPN connection. You can tighten up the settings and limit those rules to specific ports/protocols by changing Protocol.

You will have to define the above  three rules for every Application you want to run over the TUVPN connection.

IMPORTANT: You can change your subscription type only BEFORE THE RENEWAL INVOICE IS CREATED FOR YOUR SERVICE (this happens three days before service expiration). If the invoice has been created and you want to change your service type, please, contact support and they will cancel the created invoice and you will be able to buy a new service of the desired length.

MoneyBookers is a very well known service to send and receive money through the Internet. Using MoneyBookers, you can pay for our services with :

â–º Credit Card

â–º Debit Card

â–º Wire Transfer

â–º Moneybookers e-wallet (if you have a Moneybookers account)

2checkout ('2CO') is another popular payment processing provider. It has an excellent reputation and reliability. With 2checkout, you can pay our services with :

â–º Paypal

â–º Credit Card

â–º Debit Card

UKash is perfect for those people who value their anonymity and security online. We believe their principles are very much in line with our own. You can convert your money into UKash at over 275,000 physical points of sale and very soon via your mobile. You get a PIN that you can use in a completely anonymous way to pay for our service or on any other site that supports Ukash.

In this way, you avoid the inconvenience of manual renewals at the end of your subscription period, and you avoid the risk of down-time in your service before you manually process a renewal.

XX.XX

For example; If you have a UKash Card valued €20, the card value entered would be: 20.00

Your Card Value can be in ANY currency. UKash will convert the invoice amount to the currency of the voucher and substract that amount from it.

If you have tried the payment using 2checkout with a credit card, and for any reason the process has ended with an ERROR, these are the steps you will have to follow before you try to process the payment again. NB: The following information has been received from 2checkout and verified by us:

â–º Delete your web browser cache (Firefox, Internet Explorer).

â–º Delete all your cookies from 2checkout that are still present in your web browser (Firefox, Internet Explorer)

â–º Restart your web browser.

â–º Try the payment again, accessing your Client Area > My Bills, 'view invoice' and 'Purchase with 2CO'.

The TUVPN.COM affiliate program offers one of the best returns on the Internet for each new user that you refer to TUVPN. You have two options:

â–º you get 50% of the first subscription payment from each new user you refer to TUVPN, or

â–º you get 10% of all subscription payments for each new user you refer to TUVPN.

How to register as an affiliate:

â–º Access your Client Area then click on the Affiliates tab. For access to our Affiliate Program it is essential that you are an active client of TUVPN.COM.

â–ºSelect the plan that best suits you. This option cannot be changed.

â–ºSelect a payment method and enter your details so we can pay you. Currently we process affiliate payments by: Paypal, Moneybookers or by crediting your TUVPN.COM Funds. As regards your payment details, we mean your Paypal or Moneybookers ID or your TUVPN.COM username, depending on which method of payment you choose.

â–ºYou will receive an email when your affiliate account is activated by an administrator. From this moment, you can use your affiliate link (found in your Affiliate area by clicking on the Affiliates tab) to promote our VPN service to your contacts and start making money!

â–ºWhen your balance reaches €50, you can request a payment via the Request Pay Out button by clicking on the Affiliates tab. 

â–º You can also easily check your History of Commissions from your Affiliate area. Click on the button, View Commission History

We look forward to you becoming one of our valued business partners!