FAQs

 
General
  1. What are the available servers in the TUVPN network?
  2. What VPN Protocol and/or Proxy is best for me and how can I use them?
  3. What FEATURES come with a TUVPN account?
  4. Does TUVPN keep a record or log of activities of its customers in connection with its VPN services?
  5. How do I cancel my account? Do I have full control over this?
  6. Is there any limit on the traffic I can generate using my VPN?
  7. Can I use my TUVPN account on more than one computer/device simultaneously?
  8. What is the difference between a Shared IP and Dedicated IP VPN service?
  9. Can I get a test account before buying the service?
  10. Why should you NOT abuse the network or breach TUVPN's 'Terms of Use'?
  11. Once connected to the VPN service of TUVPN, will my internet connection speed be slower?
  12. Do I have to open any ports on my firewall/router, or do any other special configuations for my VPN service to work?
  13. How does a VPN service help with Geographic Restrictions?
  14. Why would I be interested in protecting my communications with TUVPN's service when using a wireless hotspot or WLAN?
  15. Why do I have to pay for my privacy? Can I use Tor Network since it is a free service....?
Technical
  1. What are the differences between PPTP and OpenVPN? Which one should I choose?
  2. What is the difference between an anonymous proxy and the TUVPN service?
  3. Can I use the High Anonymity Web Proxy service along with your VPN services to get even more anonymity on the Internet ?
  4. What is the encryption strength offered by TUVPN.COM VPN solutions ?
  5. I am behind a very restrictive firewall or ISP. Port 1194 UDP is firewalled and I can't access your service via OpenVPN or PPTP. What can I do ?
  6. I get Error 619 when trying to connect through PPTP. What can I do ?
  7. How can I avoid having to enter my VPN username and password whenever connecting to my VPN with OpenVPN?
  8. OpenVPN error when Windows is not installed on C drive. How can I fix ?
  9. How to configure OpenVPN to connect automatically to TUVPN when Windows starts ?
  10. How to block ALL outgoing Internet traffic when my VPN connection goes down? (unmaintained firewall software)
  11. How to block outgoing Internet traffic from selected applications when my VPN connection goes down?
Payment Methods / Invoicing
  1. Can I change the period of my VPN subscription? e.g from monthly to semi-annually?
  2. How do I pay for the TUVPN service?
  3. What does the option 'Add Funds' mean in my Client Area? Why is it useful to add funds to my TUVPN account?
  4. When I try to pay using 2Checkout, I get an error message "Authorisation failed. The authentication of the cardholder has failed. Go back and correct your data or choose another payment method". What should I do?
Affiliate Program
  1. How does the TUVPN Personal VPN Affiliate Program work?
General
  1. How Can Qloudz™ Help My Business?
  2. What Do I Get In The Qloudz™ Service?
  3. What Is The Qloudz™ Collaboration Tool'?
  4. Does My Business Share A VPN Server?
  5. Why Is It Important To Choose A Reliable VPN Service Provider?
  6. What Happens If Subscribed Bandwidth Is Exceeded?
  7. Can I Resell The Qloudz™ Service?
  8. Can I Change Location Of The Qloudz™ Dedicated Server?
  9. What type of support is available for Qloudz™ service ?
  10. What Happens If My Qloudz™ Server Becomes Unresponsive?
Technical
  1. Does The Qloudz™ Service Protect My Employees when using Public Internet Access Points (e.g WiFi Hotspots)?
  2. Does The Qloudz™ Service Provide Access To Internet Services That May Otherwise Be Blocked By An ISP (e.g VOIP)?
  3. Can The Qloudz™ Dedicated VPN Server Be Used As A Virtual LAN?
Payment Methods and Invoicing
  1. How do I Pay for Qloudz™?
  2. Do I Get A Refund If I Terminate The Service Before The End Of The Subscription Period?
 

Latest Blog / News

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